1. Introduction

This Terms and Conditions document specifies the conditions under which accommodation (apartment/room) can be reserved. Making a reservation is unequivocal with the acceptance of these Terms and Conditions. At the moment of booking, an agreement is considered concluded between the owner of the accommodation (RAINBOW APARTMENTS – ul. Szeroka 30/4, 31-053 Kraków, NIP: 72 72 79 66 37, Grupa NMS Spółka z o.o.) and the client, subject to point 2a below.

2. Reservation
a) Reservation via the online form on the website:
www.rainbowapartments.pl/rezerwacja/
After filling in and submitting the booking form, a preliminary reservation is made. To finalize the booking, it is necessary to receive a confirmation by phone or email, and the advance payment (deposit) must be made. The deposit should be paid within two working days from the date of the preliminary reservation in the amount of the first-night stay or the full amount in case of a non-refundable reservation, to the bank account of RAINBOW APARTMENTS, ul. Szeroka 30/4, 31-053 Kraków, NIP: 72 72 79 66 37, Grupa NMS Spółka z o.o. (under the “Contact” tab):
Bank: VeloBank
IBAN: PL
SWIFT: GBGCPLPK
Account Number: 17 1560 0013 2012 3579 7000 0001

Once the payment of the deposit is recorded, an email with all necessary information will be sent at the client’s request, which simultaneously serves as the booking confirmation – the voucher. If the deposit payment is not recorded in the specified period, the accommodation facility reserves the right to cancel the reservation without notifying the client. In this case, the client will not be entitled to any claims against the owner of the accommodation, which the client acknowledges and agrees to.

b) Phone Reservation:
When making a phone reservation, the client is required to provide credit card details for verification and pre-authorisation. In the event of the client’s failure to show up at the facility or if the client decides to cancel the reservation before arrival, the facility will charge the client’s credit card the amount for the first night’s stay, which the client agrees to. A phone reservation can also be made in the manner outlined in point 2a above.

  1. ‘’Last minute’’ booking

In the case of a “Last Minute” booking, i.e., within the last three days before arrival, an advance payment is charged via a credit card or a pre-authorization is made. In this case, the client pays the full amount for the stay directly on the check-in day. A “Last Minute” booking requires phone confirmation within 2 hours from the moment it is made. Failure to confirm the reservation by phone within this time frame will result in automatic cancellation of the booking

  1. Changes in booking Any changes to the reservation, such as the number of people, dates of stay, extensions, or reductions of the stay, must be communicated no later than 3 days before arrival.
    The property may refuse to extend the stay if all accommodation units are occupied or if the client fails to comply with the applicable regulations.
    Once a deposit is paid, it is non-refundable. A change in the reservation date is possible after the deposit is paid, provided that such a change is feasible and made at least 14 days before the original reservation date. Reservation date changes can only be made while maintaining the same property and the original duration of the stay. The property may replace the reserved accommodation with another available unit for the same period.
    If the client wishes to change the reservation date, the original reservation must be canceled by phone and a new reservation must be made. If the new reservation date falls within a more expensive season or property, the client will be required to pay the price difference.
  2. Check-In and Check-Out Check-in is available from 2:00 PM to midnight on the day of arrival, and check-out must occur by 11:00 AM on the day of departure. It is possible to extend the check-out time by prior arrangement with the property. Failure to check in by midnight on the confirmed arrival date will result in automatic cancellation of the reservation, attributed to the client, without any obligation for the property to issue a refund. If the client is unable to arrive at the agreed time, they must immediately notify the property by phone.
    The client is required to pay the amount stated on the voucher even if delays or early termination of the stay occur for reasons beyond the owner’s control (e.g., transportation issues, strikes, personal reasons).
    Late check-out after 11:00 AM will result in a charge for an additional day, which the client accepts and agrees to.
    Check-ins after midnight incur an additional fee of 100 PLN gross, which the client also accepts and agrees to.
  3. Client Obligations
    1. The number of guests staying at the property is limited to the number specified on the voucher. If this number is exceeded, the person responsible for issuing the access codes may refuse to provide them. The client must notify Rainbow Apartments of any changes to the number of guests by phone or email.
    2. Subletting the accommodation to third parties who are not registered at the property is prohibited.
    3. The client must adhere to good neighborly conduct and maintain the property in its original condition.
    4. Any damages or deficiencies found in the property must be reported to the property immediately, along with any damages caused by the client during their stay.
    5. The client bears full material and legal responsibility for any damage or destruction of furnishings and equipment caused by them or their visitors. If damages are discovered after the client’s departure and were not reported, it is presumed that they were caused by the client during their stay. The client agrees to cover the costs of such damages, including repairs or replacements. The client also consents to charges being applied to their credit card for any damages, theft, or destruction without prior notification.
    6. The client must ensure that all windows and doors are secured when leaving the property.
    7. Personal belongings left in the property will be sent to the address provided by the client upon payment of a service fee. If no instructions are received, the items will be stored for one month and then disposed of.
    8. Smoking within the property is prohibited. Violation of this rule will result in a 500 PLN gross charge for air ionization of the property (room/apartment), which the client accepts and agrees to.
  4. Free Stay for Children Children under 3 years old (one child per two adults) sleeping with adults or in their own crib without requiring additional bedding stay free of charge. Other children are charged 100% of the regular price.
  5. Reservations and Pets Pets are allowed in the accommodation only with prior written (email or SMS) consent from the property. A fee of 70 PLN applies per pet, and the client is fully responsible for any damages caused by the pet, as outlined in point 6(e).
  6. Force MajeureIn unforeseen circumstances, such as technical failures, the property owner reserves the right to offer the client alternative accommodation similar to the originally booked property. In cases of force majeure, the owner may cancel the reservation. Amounts paid by the client will be refunded, minus charges for services already rendered.
  7. Governing Law The governing law for disputes between the owner and the client is Polish law. Disputes will be resolved by the court with jurisdiction over the location of the property owner.
  8. Limited liability

The property owner is liable for the loss or damage of items brought by the client within the scope defined by Articles 846-849 of the Polish Civil Code, unless otherwise agreed by the parties.

  1. Personal data protection

The Client hereby consents to have their personal data processed for registration purposes and to have their data stored by the Owner of the facility in databases of the accommodation facility in accordance with the Act of 29.10.1997 on the protection of personal data (Journal of Laws No 133 of 1997, item 883 as amended). The Client may view their personal data, amend it, modify it, and demand that it be removed from facility databases any time.

  1. Availability of the Terms and Conditions

These Terms and Conditions are available at http://www.rainbowapartments.pl and http://www.apartamenty-krakow.com/ and with the person responsible for providing the access codes.